This policy was last modified on 10 January 2020.
This policy does not apply to information collected through any other website, mobile application, service or to the practices of companies that BL.COM does not control. We are not responsible for the privacy practices of others or other websites, and we recommend that you read the privacy policies of each website and application that you visit and use.
In certain instances, Users of the Site or Services have the option of registering an account with us and becoming a User, or merely browsing the Site as a visitor without providing Personal Information, as defined below, to us. You should note, however, that some features of the Site and Services can only be accessed by Users.
Why Do We Collect Your Information?
We collect information from you when you visit our Site, use our Site, subscribe to our Site, subscribe to our email list, place an order or register for login access to certain areas of our Site as a “Registered User” with a “Registered User Account”. There are various reasons we collect information, including:
We collect information when you directly give it to us voluntarily and where you have explicitly given your consent that such information be retained by us for use in a specific way (e.g. to respond your enquiries, to send you emails, to provide access to our Services)
We collect information where it is necessary to fulfill a contractual obligation with you (e.g. to process your purchases on our Site, to deliver your purchased Services to you, to ship an order to you).
Compliance with Legal Obligations
We may collect and process information if it is a legal requirement that we do so.
We may collect and process information where we have a legitimate business reason to do so, as part or our core business operations to ensure you receive high quality customer service (e.g. purchase related communications, post-purchase follow up, requests for feedback or reviews relating to your use of our Services, or providing relevant information on other Services that directly relate to your activities on our Site and Services which may be of interest to you).
Cookies & Advertising
What Specific Information do We Collect & How?
We collect information from you when you visit our Site, use our Site, subscribe to our Site, subscribe to our email list, place an order or register for login access to certain areas of our Site as a “Registered User” with a “Registered User Account”.
This may include the collection of both “Non-Personal Information” and “Personal Information” about you. We only collect the minimum amount of information necessary to deliver our Site and Services to you.
“Personal Information” is unique information that identifies you. Personal Information includes information such as your name, email address, physical address, telephone number or payment information. Such personally identifiable information may also include profile pictures or other similar information linked to your Registered User Account and/or through the access you may grant to us through your social media accounts.
We may collect a name and email address if you submit a question, comment or feedback via contact forms on our Site. Based upon the Personal Information you have chosen to provide to us, we may then communicate with you in order to reply to your enquiry, to deliver any Services you request or to manage your account.
We may then also send you ‘daily dose of positivity' emails and marketing emails with your consent. We may send you emails with helpful information, answers or suggested resources if we believe we have a legitimate interest to contact you based on your contact form submission and any questions you have asked us and we do so in order to provide a high quality customer experience for you.
We may collect your name and email address if you provide consent to receive emails from us. The nature of these emails will be directly related to our core business and are designed to support the visitors to our Site, and Users of our Site and Services with a regular ‘daily dose of positivity' including free resources, articles, news/updates, events, programs, products and relevant marketing directly related to positive living and personal growth.
If you no longer wish to receive those email updates, you may opt-out of receiving them at any time by clicking the unsubscribe link which is located at the bottom of every email we send.
We may collect billing information for payment processing purposes, for aspects of the Services that you choose to purchase, including name, email address, physical address and credit, debit, bank card or Paypal account information or any other information that we deem necessary (“Payment Information”) so that we can deliver our Services to you under our contractual obligation.
Once you provide us with your Payment Information, we securely transfer the information to our third party payment processor, who will only use your Payment Information to process your payment for the specific Services you have purchased.
Notes Relating to the Collection, Storage & Use of Your Personal Information
Please note that the Personal Information that you are providing to us is voluntary, and by providing this information to us you are giving consent for us to use, collect, store and process this Personal Information. If you choose not to provide us with certain Personal Information, it may affect your ability to participate in certain aspects of our Site and Services.
Certain aspects of your Personal Information that you voluntarily provide may be visible on the Site to other Users or visitors. Visible information may include your name, your profile picture and your email address. All other Personal Information not described here will remain private and not publicly accessible on the Site or Services.
For the avoidance of doubt, nothing shall prevent you from choosing to share your Personal Information with other visitors or users of public areas of the Site, or with Registered Users in our login-only access Members Area. However we strongly encourage you to use common sense when online the same as you would interacting with people offline, exercising prudent judgement if sharing private personally identifiable information.
Updating or Removing Your Personal Information
At any time you can review and update most aspects of your private, password protected Personal Information that you have provided us in your Registered User Account/s (by logging into your education Members Area account here.
To update or remove your Payment Information at any time, please email to [email protected] and we will provide step by step guidance on how to securely update your payment details.
Please be aware that even after your request for a change to your Personal Information is processed, or after you update/remove Personal Information yourself via your login, we may, for a time, retain residual information about you in backup and/or archival copies in our database. If, however, you wish this information to be permanently removed please do contact us at [email protected] and we will process your request asap (we aim to turnaround customer enquiries and requests within 2 business days).
Additionally, you can also choose to permanently close your Registered User Account/s through the Site at any time. If you close your Registered Account/s, we will remove your private, password protected Personal Information from our database. However, please note that in the event you delete your Registered User Account/s, we will retain any aggregated Non-Personal Information on our database.
For more information and steps on updating or deleting Personal Information please see the sections below entitled “Managing Your Information” and “How to Delete Your Personal Information”.
“Non-Personal Information” is information that does not specifically identify you or any person as an individual and includes, but is not limited to, such non-unique information obtained from Users of the Site or Service like aggregated data, web-browser type, browsing history, IP address or an Internet Service Provider (“ISP”).
Non-Personal Information is used to manage the Site and Services; track usage and improve the Site and/or Services; and is not linked to any Personal Information. Non-Personal Information may be shared with third parties to provide more relevant services and relevant advertisements to Users, and to enhance the Site and Services.
Non-Personal Information may be collected about your usage of the Site or Services or retrieved from your Registered User Account, if any, and aggregated with data from other Users.
This aggregated anonymous data will not contain any Personal Information. Aggregate data is collected to build higher quality, more useful services by performing statistical analyses of the collective characteristics and behavior of Users of the Site and Services. We may provide statistical information based on this data to advertisers and other current and potential business partners.
When you visit the Site we may receive the URL of the website from which you came, and when you leave the Site, we may receive the URL of the website to which you are going. We also may receive the IP address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your ISP. This information can be used to analyze overall trends to help us improve the Services. IP addresses may also be recorded for security and monitoring purposes as well as providing more relevant advertisements. The linkage between your IP address and your Personal Information is not shared with third parties without your permission unless otherwise required by law. We may access information about you from third-party sources and platforms. This may include your username and connection list for social media if you access third-party social networking services through the Site.
Types of Cookies
The following types of cookies may be used when you visit the Site:
* Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
* Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
* Our Cookies
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
* Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
* Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
* Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
* Third-Party Cookies
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
Control of Cookies
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
Other Tracking Technologies
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
We can also view non-personally identifiable information about visitors to our website via Google Analytics.
Or you may opt out of Google Analytics by visiting the Google Analytics Opt-out page: http://tools.google.com/dlpage/gaoptout
In What Other Ways do We Use Your Information?
Your Personal Information is stored internally or through trusted third-party providers performing Services for us (i.e. a hosting provider, email system provider, or payment processor). In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the Services they provide for us.
For example, when you provide us with Personal Information to place an order, to complete a transaction, be it for a digital product in our education Members Area or be it for a physical product in our online shop via your Customer Account, you consent to our collecting and using such Personal Information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these Services for us or supporting us to provide the Services.
Any of the information we collect from you may also be used in one or more of the following ways…
To Create & Manage a Registered User Account
Your information is used to set up and provide ongoing login access to your Registered User Account if you are a customer of our education content or online shop.
To Personalize Your Experience
Your information helps us to better respond to your individual needs.
To Improve Customer Service For You
Your information helps us to more effectively respond to your customer service requests and support needs.
To Process Your Purchases
Your Personal Information may be used to process transactions when you make a purchase on our Site. Such Personal Information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing your payment for the Services you chose to purchase from us, and for delivering the purchased Service.
To Send Emails to You
The email address you provide may be used to send you regular positive living and personal growth information e.g. our ‘daily dose of positivity', free resources, news/updates, events, programs, marketing, responses to enquiries, and/or other requests, comments, feedback or questions we receive from you. Note: If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email.
To Analyze, Develop & Improve Our Business
We may from time to time monitor and analyze data for trends and to better understand how users interact with our Site and Services, which helps us improve our Site and Services and make them easier to use; and we may use data to measure, gauge, and improve the effectiveness of any advertising or promotion on our Site or Services, and to better understand user retention and attrition.
To Personalize Ads
How Long Do We Keep Your Information?
We retain your Personal Information as long as needed to provide you with access to our Site and the provision of any Services you have purchased from us, as long as is reasonably needed for our legitimate business interests, or until such time as you request that your information be deleted. This is subject to retaining certain Personal Data for longer periods of time if necessary for contractual, accounting or legal obligations (e.g law enforcement requests).
How do We Protect Your Information?
We take your privacy seriously. We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed.
We use only share your Personal Information with trusted third parties (who use the same level of care) who act as our data processors for technical and organizational purposes, including but not limited to – for processing payments, production and shipping of orders to fulfill purchases you have made on our Site, and email communication and marketing. We use reasonable efforts to make sure our third party providers and data processors have high standards, best practice Privacy and Data Protection Policies and that they are GDPR-compliant. However, information transmitted via the Internet is not completely secure and these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Site, you acknowledge that you understand and agree to assume these risks and you agree to hold BL.COM harmless for any loss or damages that may result therefrom. Should there be a data breach of which we are aware, we will inform you immediately.
Any third-party service providers we engage have their own privacy policies in respect of the information that we are required to provide to them in order to use their Sites and Services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
Security of Information When Processing Orders
If you purchase Services directly from BL.COM we will use the Personal Information you provide to process that order. We do not share this information with outside parties except to the extent necessary to complete that purchase and deliver the purchased Service/s to you.
We use secure payment processing/shopping cart systems provided by trusted third party vendors for any orders you place on our Site.
Do We Disclose Any Information to Third Parties?
We share information about you in the limited circumstances as outlined below and with appropriate safeguards on your privacy:
- Subsidiaries, Employees, and Independent Contractors: who are integral to the operations of our business and the delivery of our Site and Services
- Third Party Vendors: trusted third parties as outlined below, who provide key services to us for the delivery of our Site and Services.
- Legal Requests: when legally required to do so by law.
- To Protect Rights, Property, and Others: where we believe there is imminent danger or a threat to the public at large.
- Business Transfers: where our business is acquired or merged as outlined below.
- With Your Consent: in any situation where you have expressly directed us to disclose your information to a specific third party.
Online Privacy Protection Compliance
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (companies and individuals we employ or contract with) who we disclose information to assist us in operating our Site, conducting our core business, performing functions on our behalf, or servicing you, so long as those parties agree to keep this information strictly confidential.
These third parties are limited in what information they receive and their ability to use information they receive, whereby they only receive information as is necessary to perform their functions, but they may not share that information with any other third party.
Examples include, but are not limited to, hosting our web servers, analyzing data, managing email communication systems, providing marketing assistance, processing payments for ordered Services and shipping physical items purchased.
We reserve the right to transfer or disclose your Personal Information to a successor in interest that acquires rights to that information as a result of (i) merger, sale, acquisition of the Company (or in the unlikely event of bankruptcy); (ii) a transfer of all or substantially all of our assets; or (iii) a transfer of the Site and/or the Service. If we believe a transfer results in a material change in the use of the information we've collected or received about you, you will receive notice and be offered choices consistent with applicable law.
Social Networking Services
If you choose to log into, connect with and/or participate on our Site or with any of our services via a social networking service (e.g Facebook, Twitter, Pinterest or Google), including to share things you find on our website with your social network, then we may share information with that service, and that service may share information about you with us.
We have no control over the practises or privacy policies of these social networking services (or any other third-party service). So we recommend you to read the privacy policies of the services before connecting to them.
Third Party Links
Occasionally, at our discretion we may display on our site, social media or in emails, links from which you may be able to visit third party websites. We may also display advertisements from other companies or individuals. We have no control over these third parties, their websites, products or services, or how they utilize information they collect. These third party sites have separate and independent privacy policies.
We cannot verify, endorse, take responsibility for or be liable for the content and activities of these third party companies and websites. Nonetheless, we seek to protect the integrity of our site and our community, and so we welcome any feedback about these sites.
Affiliate Promotions & Links
Our ability to provide free content depends upon advertising displayed on our Site. We use a variety of internet advertising displayed on our Site, including but not limited to Google Adsense.
Some of the advertisements displayed on our Site are fixed and not based on the page you visit and are not targeted to you personally.
However, other advertisements displayed on our Site are based upon the page visited (content/topic related) and others may be advertisements that are targeted to you specifically based on your interests.
General Email Enquiries
When someone submits an email enquiry to us, the return email address provided is used to answer the email enquiry we receive.
We do not use the return email address for any other purpose and do not share the return email address with any third party. The return email address is not added to our email subscriber list for our regular emails, newsletters or updates. The only way your email address can be added to our email list for regular communication is when you yourself intentionally subscribe to our emails via our Site, including when you purchase Services.
How to Unsubscribe from Our Emails
If you are on our email subscriber list, it is because at one time you have provided your email address to us via our website.
You are welcome to freely subscribe and unsubscribe whenever you wish.
You are also welcome to change your email address if you wish, by simply contacting us at [email protected] advising of your old email address that you wish to change and the new email address you prefer to use.
We provide an unsubscribe link at the bottom of every email we send to our subscribers. Simply click the unsubscribe link and follow the instructions and you will see onscreen confirmation that you have successfully been removed from our email list.
If you have any problems unsubscribing please email us at [email protected] letting us know and we will manually unsubscribe your email from our list.
Please be aware that even after you unsubscribe from email communications, we may retain information about you to make sure you remain unsubscribed until requested to re-subscribe to our communications. If you do not wish this to happen, to have your information permanently removed, please email to [email protected]
We have a strict “no spam” policy and provide you with the ability to unsubscribe and/or opt-out of our communications by selecting the unsubscribe or opt-out links at the footer of all e-mails. It is our intention to always maintain the highest ethics and standards in our email communications, with only information that we believe will be of interest and of service to you as a member of our community for personal growth and positive living, and to never send out misleading information.
Do Not Share Your Personally Identifiable Information in Public Comments, Forums or Events
Please be aware that when you choose to comment on articles/blogs/posts or pages on our website, or in program forums, or live chat events, as with any interaction online, for your safety, privacy and personal security we strongly recommend you do not post personally identifiable private information.
We recommend you maintain the same common sense when interacting online as you would offline.
Such information we recommend you do not share in these public spaces includes your full name, your address, your phone number and your email address. If we see sharing of personally identifiable information we may delete it in order to maintain a safe environment and to support your privacy.
If you do post on a public section of the Site (which includes the Members Area accessed by other Registered Users), you should be aware that any Personal Information you choose to provide there can be read, collected, or used by other users of these public sections, as well as other third parties, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these public areas of the Site, so please exercise good judgment with the information you share in this respect.
Using Facebook Commenting on Our Website
You may choose to comment on articles on our Site using Facebook. When you do so, your comment immediately displays on the article on our site inside the Facebook comments.
You can choose to have your comment also display inside Facebook on your Facebook wall if you leave the box checked “Also post on Facebook.” If you do not want your comment to display inside Facebook, please ensure you uncheck that box.
Deleting Your Comments on Our Website
You are welcome to comment on the articles on our Site. By doing so please be aware of our Community Code of Conduct which outlines our commenting policy. Click here to understand how commenting on our website works.
If at any time you wish to edit or delete a comment you have made on our website using Facebook commenting, you can do so from a desktop or laptop device by following these steps – go to the article you commented on, find your comment inside the Facebook comments section, hover your mouse over the right hand side of your comment until you see a V shaped symbol appear and then click it. You will see a drop down menu, allowing you to choose to edit or delete your comment.
If you wish to edit or delete a comment you have made on our website using any other commenting system (e.g. Disqus commenting, WordPress commenting), and you are unsure how to edit or delete that comment – please contact us at [email protected] providing 1) a link to the website page URL where your comment is displayed and 2) a copy of your entire comment pasted into your email so that we can assist you in how to edit or delete it. We will respond asap and aim to turnaround customer enquiries within 2 business days.
Managing Your Personal Information & Relationship with Us
All subscribers to our Site may make any changes to their information at any time by following the steps below:
- Email Subscription – please click the “Unsubscribe” link at the bottom of any email we send if you wish to unsubscribe. Alternatively, to update/edit your email address please contact us directly [email protected]
- Commenting on Articles – please see above instructions on how to edit or delete comments you have made on our website
- Education Members – User Account Profile – to update your Registered User account profile for the education Members Area of our website (used to access any education Services you have purchased), login to the Members Area of the website using your existing username and password (if you have forgotten your password please use the “lost password” link to reset, if you have forgotten your username please email us at [email protected]). Once logged in you will be able to change any aspect of your Registered User account profile inside the Members Area, including your privacy settings and profile visibility.
- Shop Customers – Customer Account Profile – to update your Customer Account profile for the online shop on our website (used to track your purchases, status of your orders and shipping information), login to the Customer Account area of the website using your existing username and password (if you have forgotten your password please use the “lost password” link to reset, if you have forgotten your username please email us at [email protected]). Once logged in you will be able to change any aspect of your Customer Account profile.
If at any time you have a concern about your privacy in relation to your use of our Site or Services, please contact us at [email protected]
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (the “GDPR”), data protection laws give you rights with respect to your personal data, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
If you are a Registered User of our Site and Services, with a Members Area account for our educational content or with a Customer Account for our online shop, you may login at any time to update or delete certain personal information, following the instructions provided above under “Managing Your Personal Information”.
If at any time you wish to access, correct, or delete Personal Information, or submit an objection or restriction regarding the use of your Personal Information, please reach out to us at [email protected]
Ways You Can Limit the Information Collected & Used
You have several choices available when it comes to information about you, to help you limit the collection, use and storage of that data, if you wish.
Limit the Information that You Provide
You can choose to visit our Site and use publicly available resources on our Site without providing any personally identifiable information.
If you have an education Members Area account or shop Customer Account with us, you can choose not to provide certain optional account information, profile information, and billing information. Please keep in mind that if you do not provide the required information, certain aspects of our Site and Services may not be accessible.
Unsubscribe / Opt-Out of Electronic Communications
You may unsubscribe from emails we send at any time, using the unsubscribe link at the bottom of each email.
You may also wish to opt out of receiving promotional messages from us, as we offer opt out links on emails relating to programs/products we are offering, or relating to recommended programs/products being offered by third parties that we think you might be interested in based on the core focus of our business and community being personal growth and positive living. Simply follow the opt out instructions in the footer of those messages. If you opt out of promotional messages, we may still send you other general messages, like our ‘daily dose of positivity' or messages about your account and any news, announcements or legal notices.
Set Your Browser to Reject Cookies and Clear Your Browser at Any Time
You can usually choose to set your browser to remove or reject browser cookies before using our Site, with the drawback that certain features of our Site may not function properly without the aid of cookies.
You an also clear your browser history to remove cookies at any time.
Close Your Account
You have the option to close any Registered User Account at any time by following the instructions provided below or emailing us at [email protected]
How to Delete All Your Personal Information with Us
Privacy of Children & Minors
Our website, products and services are for a general audience, directed to people who are 18 years old or older.
We do not seek to, nor intend to in any way, collect any information from anyone under 18 years of age, consistent with applicable law.
In the event that we learn that information has been collected from a child under age 18 without verification of parental or guardian consent, that information will be deleted as quickly as possible. If you believe that we might have any information from or about a child under age 18, please contact us at [email protected]
BernadetteLogue.com is owned and operated by ABBH Limited, a limited liability company based in New Zealand, and, regardless of where you use our website, products, services or otherwise provide information to us, the information may be transferred to and maintained on servers located in New Zealand or in another country as necessary for the optimal, safe, secure and effective operation of the Site and Services.
Please note that any information we obtain about you as a result of your use of the Site or Service will be subject to the laws of New Zealand, and will be stored in accordance with New Zealand privacy and data protection laws, regulations, and standards, which may not be equivalent to the laws in your country of residence.
By accessing or using our Site or Services, or by providing us with your information, you consent to the collection, transfer, processing and storage of your information to and within New Zealand or another country where necessary for the optimal, safe, secure and effective operation of the website, products and services.
This policy was last modified on 25 May 2018.
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